Pre-Service Program

This course equips participants with essential career support skills. Learn to effectively use “I” messages for assertive communication, enhance body language and presentation skills. Understand the distinctions between CV and resume, explore the components of each, and acquire tips for creating professional documents. Additionally, gain proficiency in utilizing LinkedIn for career advancement. Elevate your ability to present yourself confidently both in written documents and online platforms, setting the foundation for career success.

Unlock the keys to successful teamwork in this course. Understand the concept of a team and its success factors, identify the three types of teams, and navigate the four crucial phases of team development (Forming, Storming, Norming, and Performing) as a leader and follower. Explore the uses and drawbacks of team-building activities, discussing their benefits. Learn and practice various team-building activities suitable for diverse settings. Elevate team spirit, master efficient planning, foster creative thinking, and infuse an element of fun into collaboration. Walk away equipped to enhance teamwork and collaboration in any professional or recreational environment.

This course is a journey into self-discovery and emotional intelligence. Participants will define and practice essential elements like self-management, self-awareness, self-regulation, self-motivation, and empathy. Gain insights into understanding, using, and managing emotions effectively. Explore the workplace benefits of emotional intelligence, learning to balance optimism and pessimism. Develop the ability to establish common ground with others, fostering meaningful connections and enhancing personal and professional relationships.

Explore the foundations of ethical business practices and dignified service delivery in this comprehensive course. Participants will plan, define, and understand ethics, identifying core values and recognizing the benefits of ethical conduct. Gain insights into objective ways of assessing the world and distinguishing between ethical and unethical behavior. Understand social and business responsibilities, equipping yourself to avoid ethical dilemmas. Elevate your professional conduct and contribute to a culture of integrity and excellence in service delivery.

Enhance your communication skills with this comprehensive course. Participants will learn to cope with major events, understand the fundamental aspects of communication, identify communication channels and barriers, and develop non-verbal and para-verbal communication skills. The course covers active and effective listening, the art of asking good questions, and utilizing appreciative inquiry as a communication tool. Master the skills to adeptly converse, network with others, and employ “I” messages for assertive communication. Elevate your overall communication competence for success in personal and professional interactions.

Elevate your customer service skills with this comprehensive course. Learn to overcome objections effectively, identify points of interest, and master the art of closing sales. Understand the variations of negotiations, from basic types to key phases, and acquire the skills for successful outcomes. Discover how to apply negotiation techniques to solve everyday problems. Recognize the impact of your attitude on customer service and learn to identify and meet customers’ needs. Build goodwill through in-person and telephone customer interactions and develop strategies for dealing with challenging customers. Take away the principle of one hundred percent responsibility for exceptional customer service.

Navigate stress and conflict with resilience in this practical course. Learn to identify and avoid ethical dilemmas while understanding the best approach to stressful situations—whether to alter, avoid, or accept. Explore lifestyle adjustments to reduce stress, implement routines, and employ environmental and physical relaxation techniques. Enhance your coping skills for major events, utilize stress logs to identify and manage stressors effectively, and develop strategies to handle crises swiftly and efficiently. Gain practical tools for a balanced and stress-resilient life.